American Tourister Road Quest
Sold and shipped by Rolling Luggage
This item is being sold & shipped by Rolling Luggage
About Rolling Luggage
Rolling Luggage was started in 1995 with the first store opening at Heathrow Airport Terminal 1. From there, we expanded into the other Heathrow terminals, and then beyond, to Gatwick, Stansted, Manchester airports and beyond. We now have over 20 stores in the UK, Ireland, Denmark, Germany, Hong Kong, Macau and Australia. We have a number of offices around the world, but the largest office is in the UK at Stockley Park, just on the outskirts of Heathrow Airport.
We are experts in selecting for our customers the best luggage and bag brands in the world, from well-known brands like Samsonite and Tumi, to up and coming ones like Lipault and American Tourister.
Delivery options
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Standard home Delivery Free
Within 3-5 working days
Standard delivery is FREE and available on the following brands: Samsonite, American Tourister, Hartmann, Lipault and Gregory. Free shipping does not guarantee the date of arrival. If your order is time sensitive, please use our express service. If you are ordering TUMI products, please consult the TUMI home delivery section.Within 3-8 working days
TUMI standard delivery is FREE and applies to TUMI products. Standard delivery does not guarantee the date of arrival. Please note: TUMI products are shipped separately. If your order includes both TUMI products and other brands, your TUMI order will be shipped within 3-8 working days. Other brands will be shipped within 3-5 working days. Express delivery is not available for TUMI products or for orders which combine TUMI products with other brands. -
Express home Delivery £3.95
Within 1-2 working days
Express delivery costs £3.95 and is available on the following brands: Samsonite, American Tourister, Hartmann, Lipault and Gregory. Select express delivery if you require fast shipping. Express delivery shipments are given priority by our customer service department and the shipper. Use for time sensitive occasions. Express delivery is not available for TUMI products or for orders which combine TUMI products with other brands. -
Collection from UPS Access Point™ Free
Within 3-5 working days
Picking up your ordered products at a UPS Access Point™ near you is free and is available on the following brands: Samsonite, American Tourister, Hartmann, Lipault and Gregory. You will be informed by email as soon as your package arrives and it will be available for collection at the Access Point for up to 14 calendar days. We cannot guarantee a specific date of arrival. If your order is time sensitive please use our express service. -
Collection in store Free
Within 4-6 working days
Place your order online and collect it from your chosen store. Collection times may vary depending on stock availability. You can choose this option and your preferred store by clicking the ‘Collection from Store’ button, or select this option during the ‘shipping’ part of the checkout process.
More information on delivery options can be found here.
Returns & Refunds
You may return unused merchandise provided you meet the rules described in the Rolling Luggage policy on Right of Retraction.
You have the right to retract the sale agreement at any time up to 14 calendar days from the delivery date.
For more information on returns and refunds for all brands including TUMI, please consult the Returns Policy, or to exercise your right of retraction, please follow the returns procedure found here.
Collect Avios with
- Delivery
- Return & refund
- Ordering & payment
- Promotions & vouchers
- Gift certificates
- Avios Partnership
Delivery
Standard Home Delivery - Free
Within test 3-5 working days Standard delivery is FREE and available on the following brands: Samsonite, American Tourister, Hartmann, Lipault and Gregory. Free shipping does not guarantee the date of arrival. If your order is time sensitive, please use our express service. If you are ordering TUMI products, please consult the TUMI home delivery section.
Within 3-8 working days TUMI standard delivery is FREE and applies to TUMI products. Standard delivery does not guarantee the date of arrival. Please note: TUMI products are shipped separately. If your order includes both TUMI products and other brands, your TUMI order will be shipped within 3-8 working days. Other brands will be shipped within 3-5 working days. Express delivery is not available for TUMI products or for orders which combine TUMI products with other brands.
Express Home Delivery - £3.95
Within 1-2 working days Express delivery costs £3.95 and is available on the following brands: Samsonite, American Tourister, Hartmann, Lipault and Gregory. Select express delivery if you require fast shipping. Express delivery shipments are given priority by our customer service department and the shipper. Use for time sensitive occasions. Express delivery is not available for TUMI products or for orders which combine TUMI products with other brands.
Collection from store - Free
Collection from UPS Access Point™ - Free
Within 3-5 working days Picking up your ordered products at a UPS Access Point™ near you is free and is available on the following brands: Samsonite, American Tourister, Hartmann, Lipault and Gregory. You will be informed by email as soon as your package arrives and it will be available for collection at the Access Point for up to 14 calendar days. We cannot guarantee a specific date of arrival. If your order is time sensitive please use our express service.
Return & refund
How do I return my product(s)?
If you’ve decided not to keep your product, you can return your online order free of charge within 14 calendar days of receipt. We offer a FULL refund.
There are 2 ways of returning your goods:
Courier pick up:
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Please complete the return form. Our shipper (Europakket) will send an email with a return label and tracking number together with the return instructions. N.B. Don’t forget to have your order number at hand when filling in the return form.
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We kindly ask you to pack the item in its original carton to prevent damage while in transit. We will only accept returns of items sent together with their authentic labels, user instructions, guarantee leaflets and other hangtags and wrappings.
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Please print the return label and tape it to your return package. The return label will have all the details you need: your name; your address and return address; your phone number; item number and/or description of item being returned; and the return number.
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Contact UPS Customer Service to arrange the pick-up on the most suitable date and time. You will be asked for the tracking number which is indicated on the label sent previously by Europakket.
Please organise the pick up by our express courier as soon as possible, and in any event within 14 calendar days from the date you notified us of your return request.
UPS Access Point™:
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Please complete the return form. Our shipper (Europakket) will send an email with a return label and tracking number together with the return instructions. N.B. Don’t forget to have your order number at hand when filling in the return form.
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We kindly ask you to pack the item in its original carton to prevent damage while in transit. We will only accept returns of items sent together with their authentic labels, user instructions, guarantee leaflets and other hangtags and wrappings.
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Please print the return label and tape it to your return package. The return label will have all the details you need: your name; your address and return address; your phone number; item number and/or description of item being returned; and the return number.
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Drop off your parcel at a local UPS Access Point™: as soon as possible, and in any event within 14 calendar days from the date you notified us of your return request.
Return policy
For all the rules and restrictions regarding returning online orders, please consult our return policy.
Can I return my Click & Collect order to any store?
Click & Collect reservations are made online, then collected and paid for in store. If you would like to return a Click & Collect order, please contact the store where you collected and paid for the item.
Can I return my personalised order?
Personalised items cannot be returned.
How many days do I have to return my order?
You can return your online order free of charge within 14 calendar days of receiving your order.
How much does it cost to return a product(s)?
Good news! Returning products doesn't cost you anything as long as you follow the instructions on how to return a product.
Can I exchange an item?
No. Unfortunately we do not offer exchanges for products ordered online, but you can always place a new order to choose the right article. It is easy to return the unwanted item as described above. As soon as we have received confirmation from the shipper that your item has been collected to be returned, we will make sure to refund you the full amount in question. According to legal requirements you must return an item within 14 calendar days from receipt.
One of my items is damaged. What should I do?
Please check the items as soon as you receive them. If there are discrepancies or they are damaged, please contact customer service.
How will I get my refund?
If you decide to return your ordered item, we will offer you a FULL refund. This includes all payments we have received from you, including the cost of delivery (if applicable).
We will refund you no later than 14 calendar days from the date on which we are notified by our shipper that they have collected the items you are returning: this confirmation triggers the refund on our side.
We will refund you using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any extra fees as a result of the reimbursement.
If you have paid by credit card or through PayPal: refunds may take up to 30 calendar days for the money to appear in your account and is dependent on your bank.
Ordering & payment
Online Ordering
You can place an order if you are an adult aged 18 or over. The ordering process consists of following steps:
- You add the products you want to purchase to your basket;
- You choose your delivery method;
- You enter the delivery address;
- You enter your billing address together with the payment information;
- You will be asked to accept the Terms and Conditions;
- Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order including the shipping charges.
After submitting your order we will send you an e-mail confirming receipt of your order. At that time we reserve the corresponding amount on your credit card, and we debit your card when we ship the goods.
If you pay by credit card, you will receive an e-mail containing your payment status.
As soon as the goods are shipped, you will receive a notification (the "Shipping Notification E-mail"). All orders are subject to availability of the products at the time of dispatch.
We reserve the right to cancel your order for any reason.
Payment
The payment modalities we accept are mentioned on our Site. Payment must be made in £. Please refer to the Privacy Policy posted in the Site for further information regarding internet fraud and secure payment.
Samsonite and/or TUMI retains title in the sold goods until we have received full payment of the price and shipping charges, and possible late payment interests and/or indemnities.
While Samsonite and/or Tumi is the seller, you must make payment to the bank account of Frucon², details displayed on the payment pages of the Site.
Payment methods
We accept the following payment methods:
- MasterCard
- Visa
- American Express
- Maestro
- PayPal
- Apple Pay
There's also the option to checkout with PayPal Express. It's a fast and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase.
Promotions & vouchers
How do I use my voucher?
A voucher code gives you a pre-specified discount when you buy products from our online store.
Follow these steps to redeem your voucher:
- Pick a product from our online store. Please be aware that not all products will be eligible for discounts.
- Go to your shopping cart by clicking the cart icon at the top right of the screen.
- Below the shipping method fields you will find the text “Enter promo code”. Click on this.
- A small box will appear where you can fill in your code. After adding your code, click “Apply”. Your discount will have been applied.
Discount vouchers: things to keep in mind:
- They are only valid for a limited time period. Orders must be placed before 23:59 on the closing date.
- They cannot be applied after you have placed an order.
- In most cases, they cannot be combined with other promotions, offers or discounts.
- No cash alternative is available.
Why doesn't my voucher apply the correct discount to my order?
Discount vouchers normally offer a fixed reduction in price (i.e. a percentage or monetary amount off). Please check that your code has not expired and that you have entered it correctly.
If you are sure your voucher is valid for your order and the discount is still incorrect, please contact us mentioning clearly the voucher code you are using.
What should I do if my discount voucher isn't working?
Some discount vouchers can only be used on a specific selection of our products.
You will not be able to use the voucher if you see a message stating that the discount voucher has either expired or is not recognised.
If the code is not recognised, please follow these steps:
Make sure that you are using the voucher correctly by checking that the voucher applies to all the items in your cart – not all items are eligible for discounts. Check that you are using an online gift certificate. If you are trying to enter a retail gift certificate (to be used in stores) this cannot be used on online orders.
If none of these issues apply, check that you have entered the voucher code exactly as it appears. It is easy to make mistakes if you enter the code manually, therefore we advise to copy and paste wherever possible.
Some common mistakes include:
- Not checking spacing, character errors and/or spelling mistakes.
- Not checking uppercase or lowercase. The certificate code field is case sensitive. Check that your ‘Caps Lock’ button is not on and only use uppercase or lowercase where stated.
- Mixing up numbers 0/1 and letters O/I.
If you are sure your discount voucher is valid for your order but still does not appear to work, please contact us clearly mentioning your code.
Other promotions
We often run promotions on our site where selected products are either offered at a discounted price or come with a free gift with purchase. The terms of the promotion are normally clearly stated and include information on whether a promotion can be used together with other discounts or actions.
Gift certificates
How do I use my gift certificate?
If you’re lucky enough to have a gift certificate for our online store, you can get a pre-specified amount off when you buy products online.
There are 2 ways of redeeming your gift certificate:
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Through your shopping cart
- Pick a product from our online store.
- Go to your shopping cart by clicking the cart icon at the top right of the screen.
- Select your preferred shipping method.
- Below the shipping method fields you will find the text “Enter promo code”. Click on this.
A small box will appear where you can fill in your code. After adding your code, click “Apply”. Your gift certificate will have been applied.
N.B. You will not be able to check the balance of your gift certificate using the above method. Please use the second method of redeeming your gift certificate as described below.
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Through the checkout page
If you would like to check the balance of your gift certificate, please follow these steps:
- Pick a product from our online store.
- Go to your shopping cart by clicking the cart icon at the top right of the screen.
- Select your preferred shipping method and click the “checkout” button at the bottom right.
- Once you are on the checkout page, scroll below the Shipping and Billing Address sections. Here you will find the following text “Do you have a gift certificate?” Select “yes”.
A small box will appear where you can fill in your code. After adding your code, click “Apply”. To check the balance of your gift certificate click the “check balance” link below the certificate box.
Gift certificates: things to keep in mind:
- They are only valid for a limited time period. Orders must be placed before 23:59 on the closing date.
- They cannot be applied after you have placed an order.
- As long as the certificate amount has not been used up (i.e. has not yet reached 0), you will be able to place a new order using your gift certificate. You can check the balance of the certificate by clicking the “check balance” link below the “Do you have a gift certificate?” box on the checkout page.
- No cash alternative is available.
What should I do if my gift certificate code isn't working?
You have tried to enter your gift certificate code and see a message saying it’s either expired or not recognised. If your gift certificate has expired, you will no longer be able to use it.
If the code is not recognised, please follow these steps:
Make sure that you are using an online gift certificate. If you are trying to enter a retail gift certificate (to be used in stores) this cannot be used on online orders.
If you have an online gift certificate, please make sure you have entered the certificate code exactly as it appears. It is easy to make mistakes if you enter the code manually, therefore we advise to copy and paste wherever possible.
Some common mistakes include:
- Not checking spacing, character errors and/or spelling mistakes.
- Not checking uppercase or lowercase. The certificate code field is case sensitive. Check that your ‘Caps Lock’ button is not on and only use uppercase or lowercase where stated.
- Mixing up numbers 0/1 and letters O/I.
If you are sure your certificate is valid but still does not appear to work, please contact us clearly mentioning your gift certificate code.
What should I do if my order amount is less than my gift certificate amount?
You can use the gift certificate on multiple orders as long as the certificate has not expired.
What should I do if my order amount is more than my gift certificate amount?
If the total amount of your order is higher than the amount on your gift certificate, you will be able to pay the remaining balance by credit card or Paypal.
Avios partnership
Terms & Conditions
- This promotion is available to members of the Avios Travel Rewards Programme (ATRP), British Airways Executive Club (BAEC) or AerClub, who make a purchase from Rolling Luggage on the website www.rollingluggage.com.
- Avios will be awarded after the customer has purchased at Rolling Luggage on the website www.rollingluggage.com: customers must provide all requested information during the Check Out, including ATRP, BAEC or AerClub membership number.
- Avios will be issued at a standard rate of 5 Avios per £1 on the total order value excluding delivery charges.
- Customers will be awarded 1,000 bonus Avios on their first purchase at Rolling Luggage online or in store with a minimum spend of £100.
- If the customer makes a second purchase online or in store within 12 months of the first purchase, 750 bonus Avios will be awarded with a minimum spend of £50.
- This promotion is only available for delivery to UK addresses, including Northern Ireland, or when ordering online for collection from a UK Rolling Luggage store, including UK airports.
- Avios will be awarded within 28 days of completed online purchase on www.rollingluggage.com.
- Avios are non-transferable and not redeemable for cash.
- Gift certificates are excluded from this promotion.
- If you are making an online purchase and do not enter your membership number at checkout, retrospective claims will not be allowed.
- All Avios awarded for purchases returned in full or part will be debited from customers account within 28 days of refund.
- For missing Avios that have not been received after 28 days from purchase of the order online, or after registration on the loyalty page, contact customer services on info.avios@rollingluggage.com.
- Avios will be awarded in accordance with a fair usage policy and excluding any fraudulent orders.
- All standard Rolling Luggage terms and conditions apply, see http://www.rollingluggage.com/terms-of-use/terms.html
- Avios are issued and redeemed in accordance with Avios Terms and Conditions. Please see www.avios.com for more details.
Product info
| SKU | 74139 |
|---|
About the collection
Stop dreaming about who you’ll take with you on your next adventure trip. The Road Quest wheeled duffle is the perfect companion! The double deck organisation allows you to pack clothes in one side and equipment in the other, and the smart functionality will make sure all your belongings are neatly kept in place. The top and front carry handles make it easy to grip and lift the bag, and the reinforced bottom part makes sure your duffle keeps upright when loaded. Available in 4 vibrant colours: Bluestar and Sea green, both with contrasting prints, plus Black and Red.
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